PRIVACY POLICY

1. Introduction

At Live In Tokyo (“we,” “our,” “us”), accessible at https://livein-tokyo.com, we are firmly committed to safeguarding your privacy and protecting your personal data. We recognize the importance of privacy and data protection, and we are dedicated to handling your information with transparency, accountability, and in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), and the California Consumer Privacy Act (“CCPA”).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website or use our services. We prioritize a privacy-first approach, ensuring that your rights are respected and your information is handled responsibly.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through our website, https://livein-tokyo.com, and related services, whether you are visiting, creating an account, making inquiries, purchasing products, or otherwise interacting with us.

For the purposes of GDPR and other applicable data protection laws, Live In Tokyo is the “data controller,” which means we determine the purposes and means of processing your personal data.

3. Categories of Data We Process

We may collect and process the following categories of personal data, either directly from you or automatically through your use of our website:

– Usage Data: Includes information about how you interact with our website, such as IP address, browser type, access times, pages viewed, referring URLs, and session durations.

– Account Data: Includes name, postal address, email address, phone number, and other identifiers you provide when registering for an account or using our services.

– Profile Data: Includes demographic information, purchase history, interests, preferences, and behavioral data collected during your interactions with our website.

– Communication Data: Includes correspondence data such as contact form submissions, support requests, and email communications, including metadata and content.

– Technical Data: Includes technical device information such as device type, operating system, browser settings, screen resolution, and platform used to access https://livein-tokyo.com.

– Transaction Data: Includes purchase and payment details, billing and shipping information, order history, and related transaction records.

– Preference Data: Includes your marketing and newsletter preferences, consent records, language settings, and other choices related to user experience and promotional content.

4. Legal Bases for Processing Personal Data

We collect and process your personal data only when we have a valid legal basis to do so under applicable law. These bases include:

– Consent: Where you have given us clear, informed consent for processing your personal data for a specific purpose (e.g., subscribing to a newsletter).

– Contractual Necessity: To fulfill a contract with you or to take steps at your request before entering into a contract (e.g., completing a purchase or responding to a service inquiry).

– Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests (e.g., improving our website functionality, marketing to existing users).

– Legal Obligation: Where processing is required to comply with a legal obligation (e.g., tax or regulatory reporting).

5. Your Rights Under Data Protection Laws

Subject to applicable data protection laws, you have the following rights regarding your personal data:

– Right of Access: You may request information about the personal data we hold about you and obtain a copy.

– Right to Rectification: You may request that we correct or complete inaccurate or incomplete data.

– Right to Erasure: You may request the deletion of your personal data, subject to legal or contractual obligations.

– Right to Restriction of Processing: You may request that we restrict processing of your personal data under certain conditions.

– Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

– Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes.

To exercise these rights, please contact us at [email protected]. We may require verification of identity prior to processing your request.

6. Security Measures

We employ robust administrative, technical, and physical safeguards to protect your personal data, including but not limited to:

– Encryption during data transmission and storage
– Access controls and authentication mechanisms
– Regular system backups and integrity monitoring
– Employee training in data protection protocols and confidentiality obligations

Despite our efforts, no system can be guaranteed completely secure, and you should always take precautions when sharing personal information online.

7. International Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not offer the same level of data protection. Where we transfer data internationally, we take appropriate measures, such as implementing Standard Contractual Clauses approved by the European Commission, to ensure your data is afforded adequate protection in compliance with GDPR and other relevant laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

– Usage and Technical Data: Retained for up to 12 months to support analytics and site performance.
– Account and Profile Data: Retained for the duration of your account and up to 24 months after closure.
– Communication Data: Retained for 36 months for customer service and legal purposes.
– Transaction Data: Retained for 7 years for taxation and regulatory compliance.
– Preference Data: Retained until you withdraw consent or update your preferences.

9. Cookie Policy

Our website, https://livein-tokyo.com, uses cookies and similar tracking technologies to enhance user experience and collect information. We use the following categories:

– Essential Cookies: Necessary for core functionality such as secure login, account access, and navigation.

– Functional Cookies: Enable enhanced functionality and customization, such as remembering your preferences or location.

– Analytics Cookies: Help us analyze how visitors interact with our website so we can improve performance. These cookies collect aggregated information.

– Performance Cookies: Measure site performance and loading speeds to optimize user experience.

For detailed information on the cookies we use, please review our separate Cookie Notice (where applicable).

10. Cookie Management and Compliance

You can control your cookie preferences via our cookie consent manager that appears on initial visit or via your browser settings. Under GDPR, we ask for your explicit consent for non-essential cookies. Under CCPA, California residents can opt-out of the sale of their personal data via our “Do Not Sell or Share My Personal Information” link.

If cookies are disabled, some features of the website may not function properly.

11. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we become aware that personal data has been inadvertently collected from a child under 13, we will delete such data promptly. If you believe we have collected data about a child, please contact us at [email protected].

12. Policy Updates and Notifications

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any material changes will be communicated to you via prominent notices on our website or via email if appropriate. Continued use of our website or services after updates constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Live In Tokyo
Email: [email protected]
Website: https://livein-tokyo.com

We are committed to upholding your privacy and maintaining compliance with applicable data protection laws. Please feel free to reach out with any privacy-related questions or concerns.